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Contract User Researcher Seattle, WA, USA

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Contract User Researcher Description

Job #: 66723
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever. You enjoy conducting research and developing user-centered solutions for complex design problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a User Researcher.

*This is a W2 Contract position, not a position eligible for full time employment

Req. #191147539

What You’ll Do

  • Deeply understand the experience of users, be able to measure their experience across touchpoints, and identify opportunities and methods to improve the quality of their experience
  • Identify and communicate research goals, set research strategy, create and implement research plans and scripts
  • Assist in a range of generative and evaluative research methods including: contextual inquiry, card sorting, usability testing, heuristic analysis, A/B testing, cognitive walkthroughs, focus groups, literature reviews, user observations, workflow analysis, usability tests, interviews, participatory design sessions
  • Synthesize research and provide insights to key team members to drive design decisions
  • Participate in the design of data-driven product and service strategy documentation including personas, mental models, customer journey maps, workflow documentation and product and service vision prototypes
  • Participate and help facilitate workshops to ideate and collaborate across disciplines, and translate user insights into innovative products and services
  • Influence and gather stakeholder requirements and contribute to their translation into innovative design
  • Identify and reconcile discrepancies in the application of user-interface styles, patterns and standards across product groups and propose ways to ensure compliance
  • Investigate and recommend new and emerging research methods, technologies, and process improvements
  • Present research findings and design work to internal teams as and clients
  • Contribute to the life of the firm through thought leadership


  • 2+ years of research and ux design experience
  • Master's degree in Human Factors Engineering, Human Computer Interaction, Cognitive Psychology or Ergonomics, Anthropology or related area
  • Strong ability to conduct user research, testing activities and deliverables
  • Experience with mixed methods research methodologies is a plus
  • Stellar verbal and written communication skills
  • Ability to create and tell stories both internally and to clients
  • Experience working on enterprise digital product development (applications and websites)

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance


  • Depending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit a EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative

Наши сотрудники

Ресурсный менеджер
Санкт-Петербург, Россия

Руководитель проектов
Москва, Россия

Глава практики e-commerce
Москва, Россия

Архитектор решений
Амстердам, Нидерланды


Наши офисы