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Senior IT Support Analyst Krakow, Poland

Senior IT Support Analyst Description

Job #: 66047
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


Currently we are looking for a Senior IT Support Analyst for our Krakow office.

You'll be working with the Application Support team. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold – clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.


Our client is one of the largest investment banks in the world.


  • Be responsible for providing hands-on production support of Corporate Center business aligned applications
  • Govern production support execution as aligned to existing ITIL framework
  • Follow effective and efficient operational policies, processes, and procedures
  • Ensure all forms of workload are managed in line with established processes and procedures
  • Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
  • Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • Possess strong verbal, writing and communication skills
  • Have a strong ability to solve complex issues


  • Good working knowledge with UNIX/LINUX, Windows, RDBMS, PL/SQL, Informatica, Autosys
  • Knowledge of Microsoft Azure and Machine Learning basics
  • Experience with monitoring solutions, preferably Netcool, AppDynamics or Splunk
  • Use of or knowledge of automation tools like Automation Anywhere or IPcenter is a plus
  • ITIL Certified or complete understanding of the ITIL Service Framework (incident, problem, release)
  • Experience in operating under a Global team environment
  • Proficient in using Service Now
  • Able to support multiple projects at any given time
  • Weekend support will be required on a rotational basis (follow-the-sun support model)

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Mentoring programs with experts that will help you to grow
  • Discount on Apple products up to 10%
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted

Наши сотрудники

Ресурсный менеджер
Санкт-Петербург, Россия

Руководитель проектов
Москва, Россия

Глава практики e-commerce
Москва, Россия

Архитектор решений
Амстердам, Нидерланды


Наши офисы