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Middleware Support Analyst Wroclaw, Poland

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Middleware Support Analyst Description

Job #: 50594
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Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Your role:
Are you an expert when it comes to tools like Splunk/AppDynamics/Netcool/Autosys? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs?

Your team:
You’ll be working in the TOC WMA team in Poland. We provide Production support for numerous WMA applications covering proposals, onboarding, trading and service center. We provide advice, solutions and execution in a simple, intuitive and flexible way. This benefits our Wealth Management Americas clients. As an IT Support Analyst, you’ll play an important role in ensuring stability across all the applications and helping our clients to achieve their financial goals.


  • Support the Service & Product Manager across several technical domains Unix/Java/J2EE/Shell Script/VXML/Oracle/MS SQL within Advisory and Service Center
  • Ensure workflows, processes, tooling and applications are of the highest quality standard
  • Contribute expertise to the management of existing and new IT products and services
  • Define workarounds for known errors and initiate process improvements
  • Maintain a knowledge database
  • Ensure production support execution aligned to existing ITIL framework and is in accordance global Clients standards, policies and procedures
  • Act as the immediate escalation point for customers, stakeholders and IT management for some of the services provided
  • Be responsible for incident management, problem management and request fulfillment management
  • Partner with and coordinate deliverables across teams globally
  • Uphold high standards for timely issue resolution


  • Ideally 5+ years of hands-on experience with Java (administration and support), J2EE, Shell/Perl scripting, Unix, Oracle PL/SQL, EMS knowledge
  • Nice to have: Sybase, Autosys, TOAD, Splunk, App Dynamics, WebSphere/Tomcat, Python, Putty, WinSCP
  • Knowledge of software development tools, such as SQL Developer
  • Additional skills like ServiceMix, Karaf, Camel are big plus
  • Good domain Knowledge of Wealth Management, Advisory and Contact center
  • Possess strong analytical, problem-solving and synthesizing skills
  • Ability to solve complex issues, good at problem statement analysis and solution design thinking
  • Track record of influencing senior IT stakeholders and business partners
  • Confident communicator that can explain technology to non-technical audiences
  • Ability to learn new tools and technologies and effective implementation

We offer

  • Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico, USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.)
  • English language classes
  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to take part in both: corporate and startup environment
  • Possibility to relocate for short and long-term projects
  • Relocation package for those who relocate to Krakow, Wroclaw, Katowice or Gdansk from other locations
  • Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.)
  • Fruits on a weekly basis
  • Sponsored sport activities
  • We kindly ask you to include the following clause in your application: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO)"
  • Please note that only selected candidates will be contacted
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