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Director of Account Management

Dublin, Ireland

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


Currently we are looking for a Director, Account Management for our Dublin office. Our ideal candidate will act as the point of contact for clients, prospects, EPAM Account Managers, Business Unit Heads and Sales Leaders. An Account Director will create business strategies, architect and oversee delivery approaches, build successful relationships, and drive business results.

Responsibilities

  • Develop and maintain relationships at senior level within the Client portfolio;
  • Develop a deep understanding of the Client’s business goals;
  • Develop understanding of key stakeholders in the client organization, including the procurement organization, have an idea of budget cycles and limits;
  • Effectively communicate EPAM's capabilities to address IT needs that support Client’s business objectives;
  • Develop knowledge of EPAM’s offerings to drive multi-stream solutions;
  • Lead appropriate internal experts in order to demonstrate EPAM’s capabilities and advantages fully;
  • Client satisfaction;
  • Identify and develop new opportunities to develop full service partnership;
  • Lead the commercial process, ensuring that engagements deliver to profit targets and, at the same time, that we are structuring our commercial terms to deliver value to the Client;
  • Manage client financials, contracts; work with accounting group on invoice generation and payment;
  • Ensure that client relationship, interactions, and deliverables consistent with Client and Epam expectations;
  • Define Epam business strategy for the Client portfolio.

Requirements

  • Knowledge and experience in bespoke Software development and methodologies;
  • Experience in delivering to Client goals;
  • Strong problem solver and creative thinker with gravitas;
  • Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to your team;
  • Experience managing and monitoring performance metrics across large scale accounts and account portfolios;
  • Exceptional leadership/management skills and superb oral and written communication, with seasoned presentation skills;
  • Strong digital knowledge of or experience with particular emphasis on strategy, consulting, team management and product development;
  • Track record of leading teams;
  • Proven ability to manage client engagements under high stress to successful completion;
  • Sound business acumen, strategic skills, common sense;
  • Effectively manages up and down;
  • Strong negotiation skills.

We offer

  • Competitive compensation depending on experience and skills;
  • Opportunity to work on leading edge platforms, working in a fast-paced, agile, software engineering culture;
  • Knowledge-sharing with colleagues from EPAM's global tech communities;
  • Regular performance feedback and salary reviews;
  • Opportunities for professional growth.