Support Engineer

Nizhny Novgorod, Russia

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Support Engineer to make the team even stronger.

As a member of the Cloud Support team, you will be at the forefront of Cloud technologies for interacting with some of Private and Hybrid clouds (AWS/Azure/GCP). The people who are wicked smart, passionate about cloud computing, and who believe that a first-class support is crucial for the EPAM customer’s success, will surround you.


  • Maintain and provide support to the core Cloud services & infrastructure;
  • Troubleshoot AWS or GCP at the first level;
  • Perform basic support functions such as ticketing systems, root cause analysis, and task prioritization;
  • Automate routine tasks and build effective tools for their internal use;
  • Monitor Mission Critical systems and services.


  • 1+ year of experience in administration (complex distributed systems support is a plus);
  • Responsible, self-disciplined, and motivated;
  • Team player;
  • English writing/speaking A2+ and higher;
  • Basic IT knowledge in analysis & troubleshooting of networks/applications;
  • Maintenance and support experience, Linux administration;
  • Understanding of distributed computing environments;
  • Advanced work ethic and a positive attitude.

Nice to have

  • Clear written and verbal communication skills with active listening;
  • Knowledge of Virtualization & Cloud platforms;
  • Scripting experience, preferably with a diversity of languages (at least two of: Bash, Python, Ruby).

We offer

  • Work in an open-minded international team;
  • Challenging projects;
  • Flexible working schedule;
  • Competitive compensation depending on experience and skillset;
  • Medical insurance;
  • Corporate sport benefits;
  • Individual career development plan, a wide range of technological and soft skills trainings and workshops.