Senior Business Analyst – Digital / eCommerce

Toronto, Canada

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior Business Analyst – Digital / eCommerce. Scroll down to learn more about the position’s responsibilities and requirements.

EPAM Canada is seeking a strong and consultative Senior Business Analyst to join our team in Toronto. As a Senior Business Analyst at EPAM, you will be playing a key role on EPAM engagements by working with the client to establish and document business requirements, business processes and identifying the business problem. You will be guiding the creation of User Stories, Conceptual Design, Business Requirements, including Data Flow Diagrams, Report & Screen Diagrams & Entity Relationship Diagrams. You will be a Digital domain expert working directly onsite with the EPAM client to articulate their needs and then solution them.

What You’ll Do

  • Participate in requirements gathering and business case definition;
  • Review, analyze & document requirements, including content governance, authoring and publishing;
  • Understand detailed customer expectations and distilling critical areas of focus/concern;
  • Create and manage user stories;
  • Be responsible for process analysis & modeling, including data asset management;
  • Be responsible for systems analysis & documentation;
  • Be responsible for functional design and application storyboarding;
  • Assure quality and scope;
  • Be responsible for user acceptance testing;
  • Train & support users;
  • Communicate with business stakeholders throughout project lifecycle;
  • Work closely with a distributed, global development project team;
  • Work with the client to ensure proper requirements are captured, scope is controlled and expectations are met;
  • Conduct and participate in workshops; stakeholder interviews, etc.

What You Have

  • 5-7 years of relevant experience as a Business Analyst;
  • 3+ years of prior Consulting experience;
  • Experience working in eCommece;
  • Experience with Content Management Systems;
  • Experience using Jira and Confluence;
  • Experience in object-oriented development methodologies (Use Case Diagrams, etc.);
  • Experience creating data flows;
  • Ability to write SQL queries independently;
  • Applied knowledge of RDBMS design and modeling;
  • Strong client management skills; strong ability to interface and build relationships with high-ranking client executives and business stakeholders;
  • Experience and ability to collaborate with distributed teams and client stakeholders;
  • Strong team and leadership skills;
  • Strong problem solving and risk management skills;
  • Strong knowledge of/experience in Agile practices (i.e. Scrum, Kanban);
  • Excellent interpersonal and communication skills (verbal and written);
  • Must be fluent in both written and verbal English.

What We Offer

  • Extended Healthcare with Prescription Drugs, Dental and Vision Insurance (Company Paid);
  • Life and AD&D Insurance (Company Paid);
  • Employee Assistance Program (Company Paid);
  • Long-Term Disability;
  • Registered Retirement Savings Plan (RRSP) with company match;
  • Paid Time Off;
  • Critical Illness Insurance;
  • Employee Discounts.