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Lead Global Mobility Specialist

Krakow, Poland

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Lead Global Mobility Specialist for our Krakow office to make the team even stronger.

Responsibilities

  • Act as the primary contact for internal stakeholders (managers, recruiters, HRs) through the process of international and domestic relocations (to and within Poland). Provide full information and ad hoc assistance efficiently and within SLAs;
  • Provide internal stakeholders with updates on immigration legislation, internal policies and processes;
  • Coordinate and monitor relocation services to ensure successful and quick relocation from start to finish, eliminate bottlenecks in the process;
  • Disclose process gaps or growth areas and actively address them to improve the existing process;
  • Liaise with vendors (immigration, accommodation, translations) and control quality of their work;
  • Communicate with Polish authorities, should be a need for this;
  • Track and register statuses of relocation cases, report issues/impediments and actions/solutions to the mobility team;
  • Perform quality work within deadlines with or without direct supervision;
  • Be a Resource Manager for a team of 4-10 people (1-on-1 meetings; feedback; professional development plans, etc.).

Requirements

  • Excellent written and verbal command of English and Polish;
  • Experience in team management;
  • Experience in global mobility/immigration is a huge advantage;
  • Knowledge of Polish immigration law is a huge advantage;
  • At least a bachelor’s degree in Law/HR/Business Management or another related field preferred;
  • 1-2 years of previous customer service experience;
  • Understanding of peculiarities of an international relocation is a plus;
  • Must be an organized person and able to multitask to coordinate a smooth relocation process;
  • Must be able to negotiate and problem solve effectively;
  • Strong interpersonal skills and a customer service mindset;
  • Looking-for-solution mindset, good communicator.

We offer

  • Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico, USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.);
  • Language classes (English and Polish);
  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification;
  • Career development center;
  • Possibility to take part in both: corporate and startup environment;
  • Possibility to relocate for short and long-term projects;
  • Relocation package for those who relocate to Krakow, Wroclaw, Katowice or Gdansk from other locations;
  • Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.);
  • Fruits on a weekly basis;
  • Sponsored sport activities, E-sport program;
  • We kindly ask you to include the following clause in your application: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO)";
  • Please note that only selected candidates will be contacted.