Senior Business Analyst & Scrum Master - E-Commerce / Mobile / Payments

Milan, Italy

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


Are you passionate about building Digital products? Are you data-driven and customer-focused? Do you have an eye for detail, while being able to keep sight of the bigger picture?

Then you have an opportunity to work with the best-in-class engineering and design teams supporting you to shape product vision. As a Senior Business Analyst/Scrum Master you will play a vital role in shaping products of our customers that impact lives of millions of people worldwide.

Come join us!


EPAM recruits exceptionally talented people who have a passion for and take pride in their work and are perfectionists in what they do. As a Senior Business Analyst, you will work together with Development project team, and be responsible for capturing business requirements from the Back-office stakeholders, translate them into specifications, and work closely with the Development project team to deliver the IT solution for the business.

As a Senior Business Analyst/Scrum Master at EPAM you will have the opportunity to take responsibility for commercial relationships and deliver end to end solutions with leading edge software and digital technologies. You should be able to define and structure explicit and implicit expectations by the customer, transforming them in clear and specific technical requirements that will be the input for the Solution Architect and the development and testing team. You must have been exposed to Agile methods (SCRUM) and able to align with them when interacting with the team and with Product Owners.

In this role you will work collaboratively with our client who is a leading Financial Services (Retail Banking) organization and act as Business Analyst & Scrum Master for the UI/UX development team to deliver a new eBanking mobile application.

The role will be based in Milan with regular travel to Lugano.


  • Serve as a subject-matter expert and analyst/consultant, to understand customer’s needs, gather & document requirements;
  • Help clients understand the best mix of technologies, design solutions and services and how they should be delivered to maximise effectiveness;
  • Work and collaborate with various offshore and 3rd party suppliers, adapting your communications approach to meet the business demands;
  • Work to understand the intersection between technology, customers and business to cultivate business development opportunities;
  • Understand and stay abreast of current and emerging digital trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects client’s business and initiatives;
  • Support from time to time in a consultative/pre-sales role on select digital engagements as needed and defined by the business and the client.


  • Core skills:
    • Solid experience working on eCommerce, eBanking, Payment and Mobile Platforms;
    • Experience working in at least 2 verticals – financial services/retail banking desirable;
    • Familiar with emerging digital trends and their application in the industry (service focus);
    • End-to-end delivery experience in at least 1 software delivery project;
    • Able to understand high level business ideas, impact assess and break them down (user stories) to assist with service design and delivery;
    • Strong Agile mindset and familiarity with other development methodologies;
    • Excellent interpersonal, communication and client management skills;
    • Bachelor’s degree or higher.
  • Desirable skills:
    • Strong analytical and problem-solving skills;
    • Desire to learn and build next-gen products with our client and team of excellent engineers;
    • Product development and product ownership mindset;
    • Mentor junior BA’s;
    • Contribution towards EPAM Business Analysis Competency.

We offer

  • Competitive compensation depending on experience and skills;
  • Opportunity to work on leading edge digital platforms, working in a fast-paced, Agile, software engineering culture;
  • Knowledge-sharing with colleagues from EPAM's global tech communities;
  • Regular performance feedback and salary reviews;
  • Opportunities for professional growth.