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Open Source Technical Support Specialist

Krakow, Poland

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for an Open Source Technical Support Specialist for our Krakow office to make the team even stronger.

ABOUT PROJECT


As a Technical Support Specialist for open-source support, you'll enable the growth of Open-Sources technologies by using your excellent technical and customer service skills by connecting with customers through scaled technical support forums such as Stack Overflow & GitHub.

You will troubleshoot technical problems, respond to product related questions and help to resolve concerns of customers using Open Sources platforms such as Kubernetes, Istio and TensorFlow.

You will be perfect for the role, if:
- Among your many attributes, you have strong customer centric communication skills and an excellent understanding of Cloud computing and web technologies;
- You possess a strong interest and our products and a commitment to providing customers with the best possible online experience through many forums;
- You seek an opportunity to use your technical expertise and communications skills at the same time.

Requirements

  • Primary skills:
    • Linux – advanced (better expert);
    • Containers - advanced (better expert);
    • Networking – intermediate;
    • Upper-Intermediate (B2+) or higher level of English.
  • Additional skills:
    • Automation/infrastructure as a code (any Puppet/Ansible/Chef);
    • Monitoring (Nagios, Zabbix any other tool);
    • HTTP/REST (Good understanding on how web APIs works).

Nice to have

  • Kubernetes;
  • Scripting (Python, Bash);
  • Coding fundamentals (Python, Java, Golang, Ruby, JavaScript).

We offer

  • Possibility to be involved in an international project (Canada, China, Hong Kong, Mexico, USA, Switzerland, Germany, Sweden, United Kingdom, Russia, Belarus, Ukraine, Hungary, etc.);
  • Language classes (English and Polish);
  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification;
  • Career development center;
  • Possibility to take part in both: corporate and startup environment;
  • Possibility to relocate for short and long-term projects;
  • Relocation package for those who relocate to Krakow, Wroclaw, Katowice or Gdansk from other locations;
  • Benefit package (health care, multisport, lunch tickets, petrol vouchers and shopping vouchers, etc.);
  • Fruits on a weekly basis;
  • Sponsored sport activities, E-sport program;
  • We kindly ask you to include the following clause in your application: "Wyrażam zgodę na przetwarzanie danych osobowych zawartych w niniejszym dokumencie do realizacji procesu rekrutacji zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO)";
  • Please note that only selected candidates will be contacted.