Delivery Manager

Guadalajara, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Delivery Manager. Scroll down to learn more about the position’s responsibilities and requirements.

Our Testing Delivery Managers oversee management and EPAM clients’ relationships, take a technically ‘hands-on’ approach to define and deliver solutions and drive a culture of continuous improvement. They are accountable for the overall testing project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget and mainly the products quality.

You will be working with the QA EPAM global competency mainly for USA customers, will support testing and technology teams who are passionate about what they do and how they do it. Projects range from 20-100 people with typical large-scale clients in the Telecoms, Financial Services and Retail sector amongst others depending on demand.


  • Be responsible for testing end-to-end delivery management covering the full project initiation and life cycle: staffing, client management, delivery (QA) and execution governance. KPIs, Quality gates usage as part of the main responsibilities;
  • Drive results, productivity, quality and value for the client, respecting their deadlines and objectives but also being an honest, realistic and committed partner to them;
  • Mentor, lead and motivate your team, rewarding high achievement and effectively resolving under performance;
  • Play a proactive role in proposing technologies, tools & approaches on the QA ground;
  • Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences;
  • Investigate complex issues of production delivery, run the root cause analysis, establish a solution and push it through required steps necessary in order to deliver;
  • Drive integrated teams to deliver solid technology solutions in support of key client initiatives;
  • Coordinate the preparation of customer proposals and statements of work;
  • Work closely with multi-disciplined teams of product owners, architects, engineers and quality assurance across the whole of EPAM, to drive estimates, delivery plans and retrospectives;
  • Identify and manage engagement risks and flag major issues early;
  • Asses current delivery and own the quality efforts for MX office;
  • Be responsible not only for testing, but also Automation, performance, Security, CT, TDD, BDD and other testing practices.


  • Hands-on testing Delivery background with experience implementing and delivery of technical projects and solutions for clients ideally in any sector. You will be passionate about the whole delivery lifecycle and be someone who takes ownership and pride in delivering productivity, quality and innovation;
  • Experience working in an agile environment and ability to visualize technical solutions from beginning to end;
  • Solid experience working closely with onshore/nearshore/offshore teams and clients.

We offer

  • Career plan and real growth opportunities;
  • International Mobility Plan within 25 countries;
  • Constant training, mentoring, online corporate courses, eLearning and more;
  • English classes with certified teacher;
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more);
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more);
  • Flexible work schedule and dress code;
  • Collaborate in a multicultural environment and share best practices from around the globe;
  • Hired directly by EPAM & 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus);
  • Personal insurance: Life, Major medical expenses with dental & visual coverage;
  • 13 % employee savings fund;
  • Grocery coupons (added to the monthly benefits once the probation period has been passed);
  • 10 vacations days plus 2 floating days;
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st);
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.