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Developer Support Engineer (Japanese + English)

Seattle, WA, USA

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Developer Support Engineer (Japanese + English). Scroll down to learn more about the position’s responsibilities and requirements.

EPAM Systems provides 24/7 support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in the Japanese language.

What You’ll Do

  • Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage;
  • Event management: monitor network, server and web applications to ensure high availability;
  • Incident management, problem management: open, update and close trouble tickets with detailed information relating to trouble reported;
  • Provide technical assistance and developer support as part of a global 24x7-support organization;
  • Work closely with engineers and product managers to improve the product and make our customers successful;
  • Knowledge management: develop and maintain a working knowledge of a wide range of applications and systems;
  • Incident management, problem management and change management: change requests and incident ticket handling for the remaining infrastructure teams;
  • Follow notification and escalation procedures;
  • Follow standards for communications with business involving operational issues;
  • Monitor cases queue and assist agents with case queries;
  • Be subject matter expert for other agents;
  • Share knowledge and educate the agents with product updates and best practices.

What You Have

  • Excellent oral and written English and Japanese communication skills;
  • 3+ years’ experience fully as Developer Engineer or a combination of Networking and Development;
  • Proficient in at least one of the following programming languages: Java, Python, PHP or Go;
  • Ability to read and understand code and able to write code samples to reproduce customer issues;
  • Familiar with cloud computing;
  • Familiar with web protocols (HTTP, TLS, etc.);
  • Familiar with SQL;
  • Handling high severity issues and troubleshooting experience;
  • Experience working on production environments & client facing.

Nice to have

  • Experience with Platform as a Service (PaaS);
  • Familiar with parallel/distributed computing (NoSQL, Map Reduce, etc.);
  • Familiar with modern API technologies.

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized);
  • Health Savings Account;
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter);
  • Short-Term and Long-Term Disability (Company Provided);
  • Life and AD&D Insurance (Company Provided);
  • Employee Assistance Program;
  • Matched 401(k) Retirement Savings Plan;
  • Paid Time Off;
  • Legal Plan and Identity Theft Protection;
  • Accident Insurance;
  • Employee Discounts;
  • Pet Insurance.