IT Infrastructure Support Engineer

Shanghai, China

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


We are looking for a motivated IT Infrastructure Support Engineer in Shanghai to make the team stronger.

We Value
• Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
• Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
• Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
• Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
• Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.


  • Provide comprehensive IT onsite support service to customer;
  • Manage the overall IT security controls;
  • Work with remote teams to collaboratively resolve service and technical issues;
  • Work with the management team to complete all other assigned duties, tasks or projects;
  • Review local IT infrastructure to ensure compliance/security requirements are fully achieved.


  • Minimum Bachelor's degree in Computer Science, Software Engineering or related disciplines;
  • Minimum 5 years of experience in IT infrastructure;
  • Solid knowledge of Windows Client & MS Office application;
  • Hands-on experience with network infrastructure;
  • Experience with Antivirus and AntiSpyware tools; experience with Palo Alto is a plus;
  • Familiar with information security standards (e.g. ISO 27001/ISAE 3402) and mainstream security controls (e.g. CCTV/AACS);
  • Fundamental knowledge of cloud computing (e.g. Azure, AWS);
  • Fundamental knowledge of VOIP system;
  • Ability to work independently and under pressure;
  • Good communication skills;
  • Good command of spoken and written English;
  • Background in financial field is a plus.

We offer

  • Experience exchange with colleagues all around the world;
  • International projects;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Engineering, corporate and social events;
  • Professional & soft skills trainings, medical & family care programs, and forums to explore beyond work passion (CSR, photography, painting, sports, etc.);
  • Free English classes;
  • Online training course library, mentoring, career development and potential partial grant of certification;
  • Flexible working schedule;
  • Compensation for sick leave and paid time off;
  • Tech talks and hackathons;
  • Referral bonuses.