Контакты

Application Support Analyst

Prague, Czech Republic

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for an Application Support Analyst for our Prague office to make the team even stronger.

ABOUT PROJECT


A long-running project in EPAM systems ODC of one of a global investment bank is looking for a Support Analyst. Main function of the role is to be a key resource assisting developers in Prague-based credit risk development team, which manages several Risk regulatory capital systems. Core elements of the role include support of the non-production environments, investigating tools and processes and integrating them, environment management, tooling automation.

Responsibilities

  • Investigate production/non-production technical problems/bugs and provide resolution;
  • Own problems and drive them to resolution via Jira;
  • Interact with development teams, peers to gather and analyze the problems/issues and deliver appropriate technical solutions, communicate with the key stakeholders;
  • Provide environment management and complete health checks;
  • Work closely with Dev team/infra teams to integrate new deployment process and strategies to meet our feature requirements;
  • Work on automation tasks related to deployment process and improvements;
  • Write technical documentation and share it within the team;
  • Adhere to bank’s technical standards and SDLC principles.

Requirements

  • Hands-on tuning and troubleshooting experience as 3rd line support for complex systems;
  • Exposure to Agile and DevOps practices and approaches;
  • Knowledge of how applications are written, built, deployed and used by developers - such as Git/Bitbucket/TeamCity automation, etc. and configuration management using the same;
  • Solid communication and coordination skills, English B1+ and higher;
  • Administration and support of the Windows Server 2008 and up to 2016;
  • PowerShell scripting and related automation;
  • Database administration skills (MS SQL Server 2008 and up to 2016);
  • Bachelor’s degree in Computer Science, Mathematics or a scientific discipline;
  • Basic knowledge of infrastructure and Windows administration, release management.

Nice to have

  • Basic knowledge of Python, ServiceNow, Jira, Autosys.

We offer

  • We offer the possibility to work on full product lifecycle – from concept to delivery into production;
  • We are open for innovations and modern technologies;
  • We offer guaranteed professional growth through the technology trainings and technology communities inside EPAM;
  • We are proactive Agile/Scrum/XP practitioners;
  • We propose to realize your ideas and potential within the democratic environment;
  • Using English on a daily basis, communication with people from different countries;
  • As a team - we bring in all our empathy, synergy and drive to focus on the client – bringing world class experience online;
  • Competitive compensation depending on experience and skills;
  • Comfortable and modern offices in Prague 4;
  • Benefit program (5 weeks of vacation, 5 sick days, wage compensation for the first three days of illness, meal vouchers, flexi pass, annual coupon of Prague city public transport, multisport cards;
  • Start ASAP/negotiable.