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Production Service Management - Senior Process Engineer

  • Minsk, Belarus
  • hot
Job #: 42610
Currently we are looking for a Production Service Management - Senior Process Engineer for our Minsk office to make the team even stronger.


  • Develop and maintain corporate process documentation (process descriptions, guidelines, templates) based on internal (corporate rules) and external (standards, models) requirements
  • Prepare evaluation reports on specific processes
  • Support project manager to develop and maintain a project documentation based on corporate and customer requirements
  • Support project/service manager in defining needed service processed for the service
  • Perform internal audits according to organizational internal audit process
  • Prepare and perform internal audits according to customers’ requirements
  • Deeply understand organizational production processes and their relationships
  • Understand specifics of different ITSM approaches
  • Understand acceptable measures on corporate and project levels for different delivery approaches
  • Analyze, describe and implement compliance requirements from different industry standards and worldwide best practices into organization processes
  • Analyze and implement requirements of industry standards to project defined process. Support project manager to create and maintain a project documentation based on requirements to project (contract and corporate requirements)
  • Be ready to perform a hard and routine individual and team tasks


  • At least 3 years of relevant experience as Quality Assurance Analyst (Process Engineer) in IT or software/product development company
  • Experience in creation of new and in maintenance quality management system documentation for ITSM
  • Ability to provide measurement results, evaluation reports for specific processes/activities on project and organizational levels, analytic skills of the reporting
  • Experience in analysis of any industrial standards
  • Facilitation of company's projects to implement internal and external requirements
  • Willing to take on new responsibilities to meet changing business demands
  • Good communication skills (oral and in written)
  • Capable to use new techniques and tools to improve corporate QMS approach
  • English B1+ or higher
  • Knowledge and understanding of:
    • Modern process delivery approaches for project/services
    • ISO 9001, ITIL
    • Quantitative process/project/service control
    • Internal audit process experience
    • Project management or software development experience is a plus

Nice to have

  • Knowledge of/experience in any of the following frameworks/standards: ISO 20000, ISO 12207, CMMI-SVC, ISO 27001, COBIT, ISAE3402, SOX, PCI DSS, others
  • Experience with implementation and project/service support of quality management system requirements based on ITSM approaches
  • Statistical process control
  • Compliance requirements mapping from different standards and models. Generalization of the requirements
  • Experience in audits/assessments for projects/services according to standards and contract, assessment model’s requirements

We offer

  • Innovative solutions delivery to the world’s digital changes
  • Experience exchange with colleagues all around the world
  • Opportunities for self-realization
  • Friendly team and enjoyable working environment
  • Engineering, corporate and social events
  • Social package: professional & soft skills trainings, medical & family care programs, sports
  • Free English classes
  • Flexible working schedule
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Наши сотрудники

Ресурсный менеджер
Санкт-Петербург, Россия

Руководитель проектов
Москва, Россия

Глава практики e-commerce
Москва, Россия

Архитектор решений
Амстердам, Нидерланды


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