Production Service Management - Senior Process Engineer
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.
Currently we are looking for a Production Service Management - Senior Process Engineer for our Minsk office to make the team even stronger.
Develop and maintain corporate process documentation (process descriptions, guidelines, templates) based on internal (corporate rules) and external (standards, models) requirements;
Prepare evaluation reports on specific processes;
Support project manager to develop and maintain a project documentation based on corporate and customer requirements;
Support project/service manager in defining needed service processed for the service;
Perform internal audits according to organizational internal audit process;
Prepare and perform internal audits according to customers’ requirements;
Deeply understand organizational production processes and their relationships;
Understand specifics of different ITSM approaches;
Understand acceptable measures on corporate and project levels for different delivery approaches;
Analyze, describe and implement compliance requirements from different industry standards and worldwide best practices into organization processes;
Analyze and implement requirements of industry standards to project defined process. Support project manager to create and maintain a project documentation based on requirements to project (contract and corporate requirements);
Be ready to perform a hard and routine individual and team tasks.
At least 3 years of relevant experience as Quality Assurance Analyst (Process Engineer) in IT or software/product development company;
Experience in creation of new and in maintenance quality management system documentation for ITSM;
Ability to provide measurement results, evaluation reports for specific processes/activities on project and organizational levels, analytic skills of the reporting;
Experience in analysis of any industrial standards;
Facilitation of company's projects to implement internal and external requirements;
Willing to take on new responsibilities to meet changing business demands;
Good communication skills (oral and in written);
Capable to use new techniques and tools to improve corporate QMS approach;
English B1+ or higher;
Knowledge and understanding of:
Modern process delivery approaches for project/services;
ISO 9001, ITIL;
Quantitative process/project/service control;
Internal audit process experience;
Project management or software development experience is a plus.
Nice to have
Knowledge of/experience in any of the following frameworks/standards: ISO 20000, ISO 12207, CMMI-SVC, ISO 27001, COBIT, ISAE3402, SOX, PCI DSS, others;
Experience with implementation and project/service support of quality management system requirements based on ITSM approaches;
Statistical process control;
Compliance requirements mapping from different standards and models. Generalization of the requirements;
Experience in audits/assessments for projects/services according to standards and contract, assessment model’s requirements.
Innovative solutions delivery to the world’s digital changes;
Experience exchange with colleagues all around the world;
Opportunities for self-realization;
Friendly team and enjoyable working environment;
Engineering, corporate and social events;
Social package: professional & soft skills trainings, medical & family care programs, sports;
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