IT Support Technician

Sofia, Bulgaria

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for an IT Support Technician for our Sofia office to make the team even stronger.


EPAM is a leading and fast-growing global provider of Software Engineering, Design and Consulting services with over 22,000 professionals globally. EPAM occupies a unique position in the digital services industry. Part agency, part consultancy, part innovation lab, EPAM is dedicated to helping global enterprises thrive in the digital age. We innovate breakthrough strategies, experiences and products designed to reinvent the relationship between companies and their customers. We believe in testing and measuring, in continuous improvement, in the relentless pursuit of results.


  • Perform desktop support activities including debugging and diagnosing hardware and software issues;
  • Provide IT training for newcomers related with EPAM;
  • Maintain IT infrastructure and update the hardware inventory;
  • Provide remote hand support for the Global IT team of EPAM;
  • Maintain server room and monitor environment;
  • Generate regular reports to management and Global IT organization regarding IT activities;
  • Provide on call service in case of emergency situation (fire, flood, etc.) in the office;
  • Set up new users' accounts and profiles;
  • Rapidly establish a good working relationship with staff and other professionals, e.g., software developers;
  • Install and configure computer hardware operating systems and applications;
  • Talk staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
  • Troubleshoot system and network problems, diagnose and solve hardware or software faults;
  • Contact vendors for support if there is a hardware issue or if a specific part has to be replaced;
  • Provide support, including procedural documentation and relevant reports.


  • Excellent communication skills;
  • Good knowledge of English;
  • Bachelor's degree or higher;
  • Ability to learn quickly;
  • Flexibility about all aspects of the job.

We offer

  • Personal development program that will allow you to be valued for your strengths;
  • Wide range of professional trainings and workshops;
  • Attractive salary, additional health and dental insurance as long as other social benefits;
  • Broad projects variety and possible mobility between projects over the time;
  • Experience exchange with colleagues around the world;
  • Work-life balance and flexible schedule, team buildings and sport opportunities;
  • Modern office in the Infinity Tower business center;
  • If you are interested in this role please send your CV in English. All applications will be treated as strictly confidential;
  • Only short-listed applicants will be contacted.