Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 25,900+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.
You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Delivery Manager. Scroll down to learn more about the position’s responsibilities and requirements.
We are looking for a mature Delivery Manager with perfect communication skills and ability to manage multiple streams.
Effectively monitor, control and support service delivery, ensuring systems, methodologies, and procedures are followed;
Build and maintain client relationships internally and externally;
Attend client service review meetings covering performance, service improvements, quality and processes;
Ensure that processes and methodologies are followed to provide effective monitoring, control, and support of service delivery;
Provide reporting on key indicators as defined and developed for the customer and by internal management resources;
Maintain a positive client engagement;
Develop a deep understanding of customer’s business needs and requirements thereby enabling a business dialogue to be conducted with key decision makers;
Develop and deliver presentations of the company products and services;
Ensure effective internal communication between implementation team and customer;
Maintain healthy communication channel to effectively support the customer;
Maintain customer relationships with key decision makers at assigned accounts and cultivate long-term relationships with the client.
5 to 10 years of experience with management of geographically distributed multiple teams;
Good understanding of Agile methodologies, SAFe is preferable;
Able to convert customer requirements into workable solutions;
Strong interpersonal and customer communication skills;
Excellent verbal and written communication skills;
Strong time management skills;
Strong organizational skills, ability to set priorities and meet deadlines;