Контакты

Support Engineer

Minsk, Belarus

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Support Engineer for our Minsk office to make the team even stronger.

ABOUT PROJECT


As a member of the Cloud Support team, you will be at the forefront of Cloud technologies for interacting with a full range of Private and Hybrid clouds (AWS/Azure/GCP). You will be surrounded by the people who are wicked smart, passionate about cloud computing, and who believe that a first-class support is crucial for the EPAM success.

Responsibilities

  • Maintain and provide support to the core EPAM Cloud services & infrastructure (6000+ VMs);
  • Troubleshoot AWS/Azure/GCP at the first level;
  • Perform basic support functions such as ticketing systems, root cause analysis, and task prioritization;
  • Automate routine tasks and build effective tools for their internal use;
  • Monitor EPAM Mission Critical systems and services.

Requirements

  • Applicants must meet at least one of the following education and experience requirements:
    • 1+ year of experience in administration (complex distributed systems support is a plus);
    • Ability and readiness to work in shifts. (24/7 support implies 12-hour night/day shifts 2 by 2);
    • Responsible, self-disciplined, and motivated;
    • Clear written and verbal communication skills with active listening;
    • Team player;
    • English writing/speaking A2+ and higher;
    • Basic IT knowledge in analysis & troubleshooting of networks/applications;
    • Maintenance and support experience, Windows/Linux administration;
    • Understanding of distributed computing environments;
    • Knowledge of Virtualization & Cloud platforms;
    • Scripting experience, preferably with a diversity of languages (at least two of: Bash, PS, Python, Ruby);
    • Advanced work ethic and a positive attitude.

We offer

  • Innovative solutions delivery to the world’s digital changes;
  • Experience exchange with colleagues all around the world;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Engineering, corporate and social events;
  • Social package: professional & soft skills trainings, medical & family care programs, sports;
  • Free English classes;
  • Flexible working schedule.