Контакты

Support Engineer

Minsk, Belarus

Currently we are looking for a Support Engineer for our Minsk office to make the team even stronger.

ABOUT PROJECT


As a member of the Cloud Support team, you will be at the forefront of Cloud technologies for interacting with a full range of Private and Hybrid clouds (AWS/Azure/GCP). You will be surrounded by the people who are wicked smart, passionate about cloud computing, and who believe that a first-class support is crucial for the EPAM success.

Responsibilities

  • Maintain and provide support to the core EPAM Cloud services & infrastructure (6000+ VMs);
  • Troubleshoot AWS/Azure/GCP at the first level;
  • Perform basic support functions such as ticketing systems, root cause analysis, and task prioritization;
  • Automate routine tasks and build effective tools for their internal use;
  • Monitor EPAM Mission Critical systems and services.

Requirements

  • Applicants must meet at least one of the following education and experience requirements:
    • 1+ year of experience in administration (complex distributed systems support is a plus);
    • Ability and readiness to work in shifts. (24/7 support implies 12-hour night/day shifts 2 by 2);
    • Responsible, self-disciplined, and motivated;
    • Clear written and verbal communication skills with active listening;
    • Team player;
    • English writing/speaking A2+ and higher;
    • Basic IT knowledge in analysis & troubleshooting of networks/applications;
    • Maintenance and support experience, Windows/Linux administration;
    • Understanding of distributed computing environments;
    • Knowledge of Virtualization & Cloud platforms;
    • Scripting experience, preferably with a diversity of languages (at least two of: Bash, PS, Python, Ruby);
    • Advanced work ethic and a positive attitude.

We offer

  • Innovative solutions delivery to the world’s digital changes;
  • Experience exchange with colleagues all around the world;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Engineering, corporate and social events;
  • Social package: professional & soft skills trainings, medical & family care programs, sports;
  • Free English classes;
  • Flexible working schedule.