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Technical Trainer

Mexico City, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Technical Trainer. Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

  • Provide technical trainings to team members through a combination of blended learning solutions;
  • Meet or exceed quality targets for instructor or facilitator performance;
  • Create and design rapid implementation trainings constantly for complex services and products;
  • Execute and share best practices for ensuring excellence in instructor training and performance;
  • Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skills required;
  • Conduct pilot training and provide feedback to adjust materials to better serve team members;
  • Provide feedback to leadership on classroom performance and team member experiences and recommend actions for improvement;
  • Measure effectiveness of training content and delivery;
  • Work is guided by operational and project objectives;
  • Manage multiple assignments and processes;
  • Independently determine approach to project;
  • Anticipate and prevent potential problems;
  • Define and analyze present problems, recommend solutions in a creative and logical manner.

Requirements

  • Level of Seniority: Middle (L2) or Senior (L3);
  • At least 3 years of relevant experience as a Trainer in IT service desk environment;
  • Experience in creation and implementation of new workflow instructions, other support service documentation;
  • Having technical knowledge and real-world experience in the subject matter you’ll be assigned to train;
  • Proven experience generating, reviewing and updating trainings;
  • Self-managed, able to process abstract concepts and convert to training;
  • Experience teaching, coaching, and/or facilitating in a professional environment;
  • Demonstrated ability to apply adult education principals and theory;
  • Training measurement and evaluation skills;
  • Program management;
  • Consulting skills;
  • Organizational diagnostics;
  • Change management;
  • ITIL Foundation certification (v3 or higher);
  • Exceptional soft skills.

Nice to have

  • Mentoring and team building expertise;
  • Deep understanding of Service Desk documentation design standards;
  • Understanding of Scrum main terms (standup, retrospective, backlog, iteration, etc.) and principles;
  • Experience generating training for Service Desk or IT services;
  • Technical portfolio of user guides, knowledge base articles or similar;
  • Experience training groups of experts in effective manner.

We offer

  • Career plan and real growth opportunities;
  • International Mobility Plan within 25 countries;
  • Constant training, mentoring, online corporate courses, eLearning and more;
  • English classes with certified teacher;
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more);
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more);
  • Flexible work schedule and dress code;
  • Collaborate in a multicultural environment and share best practices from around the globe;
  • Hired directly by EPAM & 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus);
  • Personal insurance: Life, Major medical expenses with dental & visual coverage;
  • 13 % employee savings fund;
  • Grocery coupons (added to the monthly benefits once the probation period has been passed);
  • 10 vacations days plus 2 floating days;
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st);
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.