Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.
Currently we are looking for a Senior Business Analyst for our Singapore office to make the team even stronger.
Review business requirements from merchants in acquiring in ASPAC;
Work on country requirements of 11 different countries (some on-site capacity may be required (e.g. India, Thailand, Taiwan), otherwise central location in SGP or Kuala Lumpur or Munich; up to 40% travel can happen);
Define requirements for solutions, products, features and acceptance criteria in the domains of:
PSP & Acquiring of Visa, MC, Maestro, Diners, JCB, Union Pay;
Migration of customer master data, onboarding of merchants.
Work on solution design of the above with the product teams (Munich mostly) and oversee the end-to-end solution;
Support implementation reviews during the development (demo, documentation review, etc.);
Work on merchant migration concepts, migration execution, verifications;
Conduct & drive UAT for implementation deliverables;
Provide product support (review issues 3rd level, analysis, design of fixes, workarounds, rollout, verifications, communication with customers);
Coordinate efforts with project managers, support planning, estimation, work breakdown;
Create & maintain documentation of all the aspects above;
Support the design customer specifications, merchant guides etc;
Analyze and define business/technical requirements considering clients’ solutions;
Design new functionalities in collaboration with customers, stakeholders, credit card organizations, suppliers and product management/platform development;
Coordinate and plan teams’ activities in collaboration with other business analysts and project managers;
Define and coordinate internal workflows with regards to new clients’ functionalities;
Support the clarification and resolution of critical problems in production;
Provide client implementation documentation, conduct customer specific trainings;
Develop user stories, workflows and acceptance criteria for back-end, as well as front-end functionalities based on epics;
Create and maintain several types of documentation (technical, sales material, fact sheets).
Several years' experience in business analysis, requirements engineering or technical product management;
Degree in Business Computer Science or similar education;
Ability to abstract and analyze ideas as well as creativity;
Strong analytical and excellent presentation and communication skills;
Agile and traditional type of project methodology experience (Scrum, Kanban, V-Mod, Waterfall);
Good knowledge of the payment domain, specifically credit card payment processes are of value;
Hands-on mentality and you should feel comfortable in a very dynamic environment;
Highly self-organized, provide a pro-active attitude and organize your work independently;
Excellent communication skills in English, fluent in writing and reading technical English documentation;
Project planning and task management skills;
German language knowledge is nice to have.
Friendly team and enjoyable working environment;
Work-life balance and flexible schedule;
Online training library, mentoring, career development and potential partial grant of certification;