Application Support /Development Engineer

Mexico City, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as an Application Support /Development Engineer. Scroll down to learn more about the position’s responsibilities and requirements.

As an Application Support /Development Engineer, you will provide support for Firebase products and solutions. You will provide technical assistance and developer support as part of a global 24x7 support organization. You will also work closely with engineers and product managers to improve the product and make our customers successful.


  • Provide technical and development support to customers using Firebase products, solutions and APIs;
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions;
  • Work closely with internal support teams to improve cloud products at a senior level;
  • Provide assistance and guidance to users through public forums.


  • 2+ years of working experience;
  • Proficient in at least one of Java, Python, PHP or Go;
  • Comfortable working on Linux-based systems;
  • Experience using SQL (any dialect) to extract and manipulate data;
  • Hands-on experience with web protocols (HTTP, TLS, etc.);
  • Experience with services API development as well as creating REST and JSON APIs;
  • Familiarity with cloud computing;
  • Ability to read and understand code and able to write code samples to reproduce customer issues;
  • Strong troubleshooting skills including the ability to read and understand logs and stack traces;
  • Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.);
  • Strong sense of business ownership and customer focus.

Nice to have

  • Experience with Platform-as-a-Service (PaaS);
  • Familiarity with parallel/distributed computing (NoSQL, MapReduce, etc.).

We offer

  • Career plan and real growth opportunities;
  • International Mobility Plan within 25 countries;
  • Constant training, mentoring, online corporate courses, eLearning and more;
  • English classes with certified teacher;
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more);
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more);
  • Flexible work schedule and dress code;
  • Collaborate in a multicultural environment and share best practices from around the globe;
  • Hired directly by EPAM & 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus);
  • Personal insurance: Life, Major medical expenses with dental & visual coverage;
  • 13 % employee savings fund;
  • Grocery coupons (added to the monthly benefits once the probation period has been passed);
  • 10 vacations days plus 2 floating days;
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st);
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.