Senior Application Support Analyst

Guadalajara, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAM is recognized as one of the fastest growing software and design consultancies in the world according to FORBES. We provide end-to-end solutions from business, experience and technology consulting through to experience design and technology delivery for brands across the globe.

EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence.

No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential. Our office in Guadalajara is growing and we are looking for a Senior Application Support Analyst.


We are seeking a senior professional who will play a crucial role in business development process and business proposals creation including lead qualification, elaboration of EPAM offering, value proposition and final deal closure. The ideal candidate will be a part of Cloud & DevOps Competency Center and work with EPAM Sales and Legal Teams, Industry and Geographical Business Units to develop and present business solutions, aligning business needs and positioning EPAM experience and services as key differentiator and competitive advantage.

This person must be comfortable mapping business requirements into EPAM Cloud, DevOps and Support capabilities and services, suggesting delivery methodologies, defining financial models, prerequisites and dependencies of a successful engagement, coordinating and integrating business development activities across multiple organizational units and divisions at EPAM.

We are looking for exceptionally talented people who will have the chance to propel their careers to the next level. Your work will directly influence strategic decisions and transformation for Fortune 500 corporations.


  • Monitor and manage the delivery of Production Applications;
  • Manage and own L2 problem diagnosis, solution and restoration of service;
  • Own Incident Coordination and Incident Communication for Application outages;
  • Provide diagnostic and troubleshooting support for systems, applications and customers;
  • Facilitate communication between shift personnel and internal users. Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or schedules;
  • Act rapidly and logically under pressure, and make effective coordination of teams resolving problems. Interact with Client-facing staff.


  • 3+ years’ experience in an Application Support role or similar;
  • Proactive and good attitude to contribute with the team;
  • Self-motivated, able to lead with frustration and overcome project challenges;
  • Development experience with Java SE 1.7+;
  • Proficient with Spring framework;
  • Coding of REST services and consuming them;
  • Basic knowledge of Maven;
  • Experience in Java Enterprise Solutions and Web applications;
  • Linux Administration (Basic);
  • Experience troubleshooting applications;
  • Ability to read over Application code and logs;
  • Basic knowledge of SQL statements;
  • Working experience with code repositories as Git and Perforce;
  • Reporting and Service Delivery terminology;
  • Customer and service-focused, with determination to meet their needs;
  • Knowledge of IT infrastructure, change management, problem solving;
  • Experience working with enterprise applications;
  • Used to work in a fast-paced environment;
  • Ability to learn new technologies;
  • Root cause analysis, debugging and code analysis is a must.

Nice to have

  • Windows Administration (Basic);
  • App and Web Servers;
  • Swagger framework;
  • Continuous integration tools: Jenkins, Team City, Anthill;
  • Collaboration tools: Jira, WebEx, Crucible, Cisco Jabber.

We offer

  • Career plan and real growth opportunities;
  • International Mobility Plan within 25 countries;
  • Constant training, mentoring, online corporate courses, eLearning and more;
  • English classes with certified teacher;
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more);
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more);
  • Flexible work schedule and dress code;
  • Collaborate in a multicultural environment and share best practices from around the globe;
  • Hired directly by EPAM & 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus);
  • Personal insurance: Life, Major medical expenses with dental & visual coverage;
  • 13 % employee savings fund;
  • Grocery coupons (added to the monthly benefits once the probation period has been passed);
  • 10 vacations days plus 2 floating days;
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st);
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.