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ERP Delivery Consultant

Prague, Czech Republic

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for an ERP Delivery Consultant for our Prague office to make the team even stronger.

Our client is a fast-growing software company on the cutting edge of technology whose mission is to replace underperforming, on-premise enterprise resource planning systems with their Manufacturing Cloud Platform. The Delivery Consultant will engage with the client’s new customers to lead the implementation process. Position does involve frequent travel.

Responsibilities

  • Engage in customer kick-off meetings: review project expectations, deliverables, and training timelines;
  • Monitor and deliver to a mutually agreed project plan and implementation timeline;
  • Gather and create accurate requirements for software configuration designed to meet the true business needs of the customer;
  • Provide multi-faceted support including: resolving problems, explaining products and services, instructing in use of software, configuring software, troubleshooting, billing concerns and other business priorities;
  • Gather information, research and manage user support requests from creation to completion;
  • Communicate appropriate options for resolution and status in a timely manner;
  • Collaborate with Professional Services and Customer Care departments to resolve customer support requests;
  • Manage timelines and deliverables with internal departments and customers;
  • Implement and test software configurations;
  • Utilize and enhance Knowledge Management System;
  • Build formal and informal relationships with customers and internal team members;
  • Travel to customer site as required;
  • Provide on-site support at go-live events.

Requirements

  • Bachelor’s degree, preferably in Business, Supply Chain Management, CIS or computer-related field, or equivalent experience in implementing, consulting, or supporting an ERP system;
  • Experience implementing an ERP/MRP system within manufacturing industry, particularly food/beverage, automotive, electronics, aerospace, and/or industrial;
  • Experience in leadership or consulting role within manufacturing industry, preferably in Accounting, Materials Management, Supply Chain or Quality;
  • Fluent English and Czech are a must, fluency in other languages such as Spanish, German, Portuguese, Mandarin and/or Italian are a plus;
  • Experience in Plex is a strong plus;
  • Experience building and maintaining good customer relationships;
  • Ability to maintain technical record keeping;
  • Ability to use analytical skills to resolve business issues;
  • Ability to manage and prioritize many projects simultaneously;
  • Organized and detail-oriented;
  • Ability to work independently, without close supervision, as well as part of a team;
  • Ability to communicate complex issues to varying levels of users in a professional, positive, friendly and understandable manner;
  • Must be ready and willing to travel to customer locations as needed;
  • Willingness to work non-standard hours as needed.