Support/Development Engineer

Mexico City, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Support/Development Engineer. Scroll down to learn more about the position’s responsibilities and requirements.


  • Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage;
  • Monitor network, server and web applications to ensure high availability - Event Management;
  • Open, update and close trouble tickets with detailed information relating to trouble reported - Incident Management, Problem Management;
  • Provide technical assistance and developer support as part of a global 24x7-support organization;
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful;
  • Develop and maintain a working knowledge of a wide range of applications and systems - Knowledge Management;
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management;
  • Follow notification and escalation procedures;
  • Follow standards for communications with business involving operational issues.


  • 3+ years’ experience as an Engineer or a combination of Networking and Development;
  • Proficient in at least one of the languages: Java, Python, PHP or Go;
  • Ability to read and understand code and ability to write code samples to reproduce customer issues;
  • Familiarity with cloud computing;
  • Familiarity with web protocols (HTTP, TLS etc.);
  • Familiarity with SQL;
  • Handling high severity issues and troubleshooting experience;
  • Experience working on production environments & client facing skills;
  • Upper-Intermediate/Advanced English level (B2/C1).

Nice to have

  • Experience in Platform as a Service (PaaS);
  • Familiarity with parallel/distributed computing (NoSQL, Map Reduce, etc.);
  • Familiarity with modern API technologies.

We offer

  • Career plan and real growth opportunities;
  • International Mobility Plan within 25 countries;
  • Constant training, mentoring, online corporate courses, eLearning and more;
  • English classes with certified teacher;
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more);
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more);
  • Flexible work schedule and dress code;
  • Collaborate in a multicultural environment and share best practices from around the globe;
  • Hired directly by EPAM & 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus);
  • Personal insurance: Life, Major medical expenses with dental & visual coverage;
  • 13 % employee savings fund;
  • Grocery coupons (added to the monthly benefits once the probation period has been passed);
  • 10 vacations days plus 2 floating days;
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st);
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.