Lead Support/Development Engineer

Mexico City, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Lead Support/Development Engineer. Scroll down to learn more about the position’s responsibilities and requirements.


  • Provide support to customers using Cloud Platform products, solutions and APIs including App Engine, Big Query and Cloud Storage;
  • Monitor network, server and web applications to ensure high availability - Event Management;
  • Open, update and close trouble tickets with detailed information relating to trouble reported - Incident Management, Problem Management;
  • Provide technical assistance and developer support as part of a global 24x7-support organization;
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful;
  • Develop and maintain a working knowledge of a wide range of applications and systems - Knowledge Management;
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management;
  • Follow notification and escalation procedures;
  • Follow standards for communications with business involving operational issues.


  • At least 5 years’ experience as a Developer Engineer or a combination of Networking and Development;
  • Expert in at least one of the languages: Java, Python, PHP or Go, including UML, Modeling and Design skills;
  • Expertise and skills to initiate, supervise, design, manage implementation of solutions and processes, coordinate project teams, do service delivery management;
  • Ability to supervise and train Jr/Mid/Senior/ specialists. Expected to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams;
  • Ability to read and understand code and ability to write code samples to reproduce customer issues;
  • Ability to read and understand project and requirement documentation; ability to create high-quality design, technical and project documentation including documentation of his/her code;
  • Capable to write high-quality non-functional requirement specifications and audit documentation;
  • Ability to provide tactical vision. Expected to be self-managing, take technical responsibility for a subsystem or a whole project, work without supervision and test his work thoroughly using test cases;
  • Have proven experience in evaluating theoretical knowledge and practical (on-the-job) skills and the seniority level of candidates and providing actionable feedback and recommendations on positions/projects matching;
  • Experience in cloud computing;
  • Understand web protocols (HTTP, TLS etc.);
  • Familiarity with SQL and/or No-SQL;
  • Capable to handle high severity issues and troubleshooting experience;
  • Experience working on production environments & client facing;
  • Comfortably able to read, write and speak the Customer’s Communication Language; able to write high-quality unambiguous texts;
  • Upper-Intermediate/Advanced English level (B2/C1).

Nice to have

  • Experience in Platform as a Service (PaaS);
  • Familiarity with parallel/distributed computing (NoSQL, Map Reduce, etc.);
  • Familiarity with modern API technologies.

We offer

  • Career plan and real growth opportunities in the company;
  • Hired directly by EPAM;
  • 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December, bonus, 25% vacation bonus, Mexican holidays plus December the 24th and 31st);
  • Major medical expenses insurance;
  • Dental insurance;
  • Life insurance;
  • 13 % employee savings fund;
  • Vacations starting with 10 days plus 2 floating days;
  • 30 days leave for the following purposes: maternity leave/adoption;
  • 5 days for regular paternity leave or adoption;
  • Constant training and certifications;
  • Flexible work schedule;
  • Relaxed dress code;
  • Mobility plan with our other sites (25 countries);
  • Relocation plan within México;
  • Grocery coupons. Added to the monthly benefits once the probation period has been passed successfully.