System Administrator

Guadalajara, Mexico

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a System Administrator for our Guadalajara office to make the team even stronger.

We value individuality and we are highly interested in motivated people with a desire to grow as we do not believe in micro-management.

We look and strive for excellence and we are interested in individuals who want to grow, develop, innovate and learn.


  • Monitoring and Support for the final client digital brands/sites, environments and centralized services;
  • Event Management: monitor network, server and web applications to ensure high availability;
  • Incident Management, Problem Management: open, update and close trouble tickets with detailed information relating to trouble reported;
  • Knowledge Management: develop and maintain a working knowledge of a wide range of applications and systems;
  • Incident Management, Problem Management: own production operational issues for products by issuing initial response, data gathering/diagnosis, tracking, and resolution where possible;
  • Incident Management: perform the role of Incident Manager during Systems Events;
  • Open & monitor the status of cases with vendors & service providers;
  • Change Management: assist Development and Infrastructure Groups with scheduled and emergency change management tasks;
  • Incident Management, Problem Management, Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams;
  • Follow notification and escalation procedures;
  • Follow standards for communications with business involving operational issues.


  • 3+ years of experience working in a similar position;
  • Load balancing experience;
  • Web server and application servers;
  • Any version control (SVN preferred);
  • Any configuration management tool (Ansible preferred);
  • Scripting (Bash preferred);
  • APM Monitoring;
  • DB management.

Nice to have

  • AWS Private Cloud;
  • JBoss 4.x - 7.x;
  • Akamai (HTTP/Site Delivery products. Optional);
  • CentOS and SunOS;
  • Jenkins;
  • ServiceNow.

We offer

  • Career plan and real growth opportunities;
  • International Mobility Plan within 25 countries;
  • Constant training, mentoring, online corporate courses, eLearning and more;
  • English classes with certified teacher;
  • Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more);
  • Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more);
  • Flexible work schedule and dress code;
  • Collaborate in a multicultural environment and share best practices from around the globe;
  • Hired directly by EPAM & 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December bonus, 25% vacation bonus);
  • Personal insurance: Life, Major medical expenses with dental & visual coverage;
  • 13 % employee savings fund;
  • Grocery coupons (added to the monthly benefits once the probation period has been passed);
  • 10 vacations days plus 2 floating days;
  • Official Mexican holidays, plus two extra holidays (December 24th & 31st);
  • Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more.